As some of you know, I am a team lead of Technical Writing department.
Basically we write step by step procedures of how to perform certain work on the machine.
Each step, must be signed off within the document.
The end users, our technicians, are NOT AT ALL happy with this documentation.
“Don’t you trust us?”. “We do the same works for more than 5 years!”. I often get.
So you can imagine, me and my team are not the most popular at work 😉
People tell me to not take all this negativity personally.
I don’t have sleepless nights, but I do want to be rewarded for my job.
And my biggest reward is if I see them using these damn documents.
A last minute team meeting was planned where it was expected from me to once again explain why these documents are essential and helpful.
So there I was standing in front of 10 unimpressed, skeptical and slightly faces.
I’ve reached a stage where I have probably nothing to lose, so I decided to “let my guards down”.
You know, I have been driving for almost a year from my home to work.
It’s a one hour – 60 km drive.
I know the route. Heck, I can dream it.
But still, each and every day, the first thing I do before starting my engine is turn on the navigation.
Some starting laughing.
Others looked surprised.
Sometimes, especially in the last few days of the week, my mind is just not as fresh.
My mind wanders.
I could “risk” a detour which would only make my day longer and frustrate me more.
Why wouldn’t I use a tool which can give me a certain security?
I don’t know if made a revolutionary mind change for them, but I saw a little “aha” moment.
At the end of my presentation, one even asked where these documents are located.
I consider it victory 😉
Have you ever been in an occasion where showing your weakness brought you closer to your goal?